What SilkCare is —
and what it is not
SilkCare is an entry-exit intermediary service organization legally registered in China, providing non-medical coordination services for international patients coming to China for treatment or checkups: care-information comparison, appointment assistance, interpretation support, and document assistance.
We position ourselves as "your coordinator in China" — we take over the messy parts of cross-border care (process, language, appointments) and leave the core (medical decisions, treatment itself) fully with the hospital and you.
What we do
- Treatment/checkup consultation, assessment, and process explanation
- Public-information comparison of participating facilities (we do not name or recommend specific ones)
- Appointment assistance and document preparation assistance
- Medical-grade interpreter support and written translation of key information
- Visa document assistance (no guarantee, no promised outcome)
- Trip assistance (accommodation arrangements, back-home follow-up coordination)
What we do not do
When something goes wrong, who is responsible
The hospital is responsible
Treatment and its consequences are the medical institution's legal responsibility. We make no promises about outcomes.
We are responsible
Defects in the coordination service itself: appointments, translations, document assistance (e.g., a booking that fell through, a missed item in a written translation).
You decide
After comparing information across facilities, the choice of facility and treatment plan is yours.
Still have questions?
About what we can and cannot do — ask us on WhatsApp.